BEHAVIORAL SCIENCE FOR RESIDENTIAL RENTAL ASSETS

Operationalizing the Tenants preference Study

In response to a custom commissioned Valuegraphics profile, ONE Properties adopted four fundamental values to guide the development of a new approach to property management. Within a few months, and during a global health crisis, lease renewals improved at Versus, vacancies were reduced, and tenant satisfaction went up. 

And there was an unexpected outcome too: company management has received dozens of unsolicited letters of thanks from building residents, happy with One Properties’ personal touch.

“We are working to be an industry leader in Canada,” says Courtney Dulai, a consultant who leads multi-family projects at ONE Properties. “If we continue to follow the values, we will get there.”